uubuzz Privacy Policy

Information you provide during the registration process includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Residential address

The following information is required to complete deposit and withdrawal processes:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Transaction history and amounts

Important: Full card numbers or banking PINs are never stored on uubuzz.

Information automatically collected when you log in to your account and use the platform:

• IP address and device type
• Browser type and operating system
• Login time and date
• Game play history and session information
• Information collected through cookies and similar tracking technologies

The information you provide is used to create new accounts, log in, recover passwords, and complete the required KYC (Know Your Customer) verification process. This ensures the security and integrity of the platform.

Financial information is used to process deposit and withdrawal requests, provide bonuses and promotions, and distribute VIP rewards. uubuzz allows a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

Your account information is used to assist you through 24/7 Bengali live chat, resolve issues, and handle complaints.

uubuzz improves its service quality by analysing your gaming preferences and usage patterns. This includes adding new games and features, improving user experience, and displaying relevant offers.

Technical information is used to detect and prevent unauthorised account access, money laundering, fraud, and other illegal activities.

Necessary information may be used to comply with applicable laws and regulations, respond to lawful requests from government authorities, and protect our legal rights.

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal processes. These organisations follow their own privacy policies.

Minimum necessary information may be shared with software providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe, among others, to deliver game services smoothly.

Necessary information may be provided to relevant authorities in the case of a court order, government directive, or legal obligation.

Anonymized data may be shared with trusted technology partners for the technical operation of the platform, cybersecurity, and user analytics.

Cookies are small text files stored in your browser. These cookies help remember your session information, preferences, and login status when you visit the uubuzz website.

• Essential Cookies: Essential for login sessions and security.
• Performance Cookies: To improve the speed and functionality of the platform.
• Analytics Cookies: For analysing user behaviour and improving services.
• Preference Cookies: To save your language and theme preferences.

You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may limit some features of the platform.

All information is retained for as long as your account is active. Even after an account is closed, information may be retained for a specified period as required by legal obligations, dispute resolution, or fraud prevention. Financial transaction records are generally retained for an extended period.

You may request the deletion of your personal information through our support team. However, some information may need to be retained due to legal obligations, and in such cases complete deletion may not be possible.

All data transmission on the platform is secured by SSL (Secure Socket Layer) encryption technology. This ensures that no one can intercept or read the communication between your browser and our servers.

Only authorised personnel can access your information, and each of them is bound by strict confidentiality agreements. All access is logged and regularly reviewed.

Round-the-clock security monitoring is active to detect and address unauthorised access, DDoS attacks, and other cyber threats.

In the event of a data breach, affected users and relevant authorities will be notified in a timely manner in accordance with applicable law. uubuzz follows an immediate response plan.

uubuzz's services are for individuals aged 21 years or older only. We do not knowingly collect the personal information of any minor. An age verification process is followed at the time of registration.

If we are informed that a minor has registered on our platform, we will immediately delete that account and the associated information. To report a suspicious account, email [email protected].

As an international platform, uubuzz may, where necessary, process or store your information on servers located in countries outside Bangladesh. In such cases, we ensure that data protection standards are maintained at an internationally acceptable level.

All third parties contracted with us are required to comply with specific terms regarding data protection.

uubuzz reserves the right to amend this privacy policy as needed. For important changes, advance notice will be sent to the registered email address and the "Last Updated" date on this page will be changed.

If you continue to use the platform after any changes, you are considered to have consented to the revised policy. It is therefore recommended that you review this page regularly.